Experience
Web Developer & IT Operations
Context
Operational Setting
Provided remote contract services to ILTN Holdings LLC, combining WordPress website development, SaaS integration and automation, domain and email infrastructure management, and ongoing web/IT operational support.
Scope
Role Positioning
This role centered on web operations, platform automation, WordPress management, domain infrastructure, and day-to-day IT support across connected SaaS environments.
Development work focused on WordPress implementation, custom styling, plugin integration, and operational workflows rather than custom application backend engineering.
Web Development
WordPress Development & Site Maintenance
Maintained and developed WordPress websites through page implementation, theme/CSS customization, plugin configuration, integrations, troubleshooting, and performance optimization.
- Created and updated website pages and content layouts.
- Applied theme customizations and custom CSS styling.
- Configured and maintained essential WordPress plugins.
- Built and integrated web forms for lead and contact collection.
- Troubleshot site errors, plugin conflicts, and page layout issues.
- Optimized website loading speeds and performance.
SaaS & Integrations
Automation & Platform Integrations
Connected and managed SaaS tooling across CRM, lead capture, automation, and email campaign workflows:
- GoHighLevel: Supported CRM operations, lead management, forms/funnels, contact workflows, and automation operations.
- Zapier & n8n: Connected separate platforms and automated repetitive data movement and workflow triggers between services.
- Smartlead: Supported outbound email operations and campaign configuration.
- TrulyInbox: Handled email inbox management and deliverability operations.
- Google Console APIs: Supported Google service configurations and API integrations.
Infrastructure
Domain & Email Infrastructure
Managed domain administration and email infrastructure to ensure stable connectivity and high email deliverability across business operations:
- Administered domains and DNS settings via GoDaddy.
- Configured domain mappings, CNAMEs, and server record associations.
- Set up and verified mailbox accounts across domains.
- Implemented email authentication records including SPF, DKIM, and DMARC.
- Troubleshot email deliverability, spam flagging, and domain configuration issues.
Operations
Monitoring & IT Support
Monitored website and system health using Cymbals Manager to maintain operational visibility across connected web properties.
Handled day-to-day IT support requests, website fixes, domain changes, and automation adjustments remotely to keep business workflows running reliably.
Operational Principles
Operational Decisions
Automation Over Manual Work: Connected separate SaaS tools through automated integration workflows to reduce repetitive manual data entry.
Domain Authentication Alignment: Configured SPF, DKIM, and DMARC records to establish proper email domain authentication and maintain inbox deliverability.
Maintainable WordPress Operations: Combined theme customization, plugin health checks, and performance optimization rather than treating websites as static assets.
Integration-First Strategy: Leveraged existing specialized platforms (GoHighLevel, Zapier, n8n) rather than building unnecessary custom software for operational workflows.
Key Contributions
Summary of Contributions
- Maintained and developed WordPress websites through page creation, theme/CSS customization, plugin configuration, integrations, troubleshooting, and performance optimization.
- Connected and managed SaaS tooling across lead, automation, email, and website workflows using GoHighLevel, Zapier, n8n, Smartlead, TrulyInbox, and Google Console APIs.
- Managed domain and email infrastructure including GoDaddy administration, DNS records, domain mapping, mailbox setup, and SPF/DKIM/DMARC authentication.
- Troubleshot website, domain, email, and deliverability issues across remote web and IT operations.
- Improved website performance and reliability of lead/contact workflows.
- Reduced repetitive manual work through automated workflows.
Outcomes
Qualitative Outcomes
- Reduced repetitive operational work by connecting SaaS tools through automation workflows.
- Resolved domain, DNS, mailbox, and deliverability issues across web and email infrastructure.
- Improved and maintained WordPress website performance through troubleshooting and optimization.
- Supported more reliable lead and contact workflows across connected CRM, email, and automation tooling.
- Maintained day-to-day website and IT operations across a remote business environment.
Related Evidence